Our team of customer experience (CX) is very proud to celebrate the success of our customers. In Cisco Live Amsterdam, we honor the selected group of innovative customers with Cisco CX Customer Hero Awards each year.
The price has all the demonstration of excellent performance in its categories and were selected from numerous nominations across various industries in the EMEA region. They are highly competitive and this year they were awarded by Adele Trombetta, SVP and GM, CX EMEA in our CX shoe. It is the privilege to introduce this year’s important winner. Join me and more congratulations to the award holders!
Price of sustainability leader: Cop29 Azerbaijan
The Leader Award Award recognizes a customer who has achieved exceptional sustainability results with Cisco customers. The winner for this year is COP29 Azerbaijan, an organization responsible for hosting the 29th Conference (COP) at the UN Convention Convention on Climate Change, a large UN event. Under the leadership of Elnar Assad, the head of the ICT in Cop29, the team said goodbye to the experience of Cisco customers to accept the principle of “One Team, One Family, One Goal”. Together they built and deployed a secure, automated and energy network infrastructure.
Within an impressive time frame, Cisco and Cisco Robust, automated and energy-efficient SD-Access Cisco Cisco solutions have deployed the customer experience of Cisco and Cisco. This innovative approach ensured a remarkable 99.999% availability and offered a smooth user experience while increasing sustainability and operational efficiency.
This cooperation was helped by COP29 Achwe its sustainability goals and at the same time delivered world level event for more than 55,000 waiting from 190 countries.
Awarding Digital Transform Lumiry: SAP
The digital transformation luminary valuation recognizes a customer who has achieved exceptional digital transformation through cooperation with Cisco customers. The winner is SAP, a global business software leader who has successfully transformed his office network into the future network. Using Cisco solutions with software defined (SDA) and expert knowledge of Cisco Customer Experience, Peter PanzenBeck, program director, World with Natascha Nick, main architect, to create a safe, high -performance network that seamless (NAC). Wireless LAN (WLAN) and Services Local Area Network (LAN). This integration increases increased efficiency, safety, scalabibility and operational simplicity across the ~ 280 offices by SAP Global.
Price Operational Excellence Award: T-Systems
The Operational Excellence Award honors a customer who has dramatically improved IT operations through cooperation with Cisco customers. T-Systems, a leading global IT service provider, was divided with Cisco Customer Experience and built an end-to-end architecture for a platform on request in real time. This platform provides End-Customer Enterprises with a multiple TSI cloud in automated and model fashion, which improves experience with end customers by significantly shortening the time to provide services. Paul Starr, Senior Technical Design Authority, and his team worked with Cisco Customer Experience to set up an automated UXUS 9K framework, ACI and network functions of virtualization technology, which dramatically reduced time on board and service times. The platform is also effectively expanding and allows T-Systems to provide a more agile offer of services and at the same time reduce errors during new customer on board. This cooperation dramatically improved the overall experience with customers and operational efficiency of T-Shaymes.
Exceptional innovation: STC
The exceptional innovation price recognizes the STC group as achieving innovation requirements through cooperation with Cisco’s customer experience. StC Group, front digital activator, cooperated with Cisco Customer Experience to transform the older Telco Infrastructure Infrastructure into an automation war architecture. The StC Group has accepted top technologies, including CICD, AI OPS and infrastructure pipes as a code for streamlining operations and shortening the deployment time. The shortened application time by 50%has shortened the time for configuration of data center expansion by 80%, increased operational efficiency and reduced errors throughout the system. Partnership with Cisco Customer Experience helped StC Group continue to lead industry with innovative automated solutions.
AI Traiclblazer: Core42
The AI Trailblazer Award acknowledges a customer who has associated with Cisco’s customer experience to successfully prepare it for its infrastructure using AI. Core42, G42 specializing in sovereign cloud and AI infrastructure, cooperates with the experience of Cisco Customer Experience to build the first AITI-Drive data center for high-performance computer technology (HPC) and AI in the Middle East. This partnership allowed Core42 to use Cisco Customer’s expertise in the field of planning, design and implementation of cloud infrastructure based on artificial intelligence. The world of teams, led by Adrian Hobbs, Core42 Technology Director, closely align the infrastructure with AI requirements, strengthens the Core42 leadership in the AI and HPC ecosystem in the region in controlling large and cloud solutions in solving large solutions and cloud solutions.
Price for excellent automation: Sykehuspartner
The price for excellent automation is celebrated by a customer who significantly increases IT operations through automation in cooperation with Cisco customers. This year’s winner is Sykehuspartner HF, provider of services in the field of ICT, projects, logistics and HR for all public hospitals under the southeast Norwegian Regional Health Office.
Sykehuspartner HF Critical ICT systems for 81,000 healthcare workers in the region, serving 3.1 million patients. Bjorn VIK, project manager for modernization of a network project (Monet) and a network automation team (NOA), along with Jan Idar, the main architect, directly cooperates with Cisco’s customer experience. Through this cooperation, they have successfully automated and repeated the first hospital network in the region, complicate upgrading and implementation at a pace that set new standards in speed and quality.
It is also planned to modernize the entire infrastructure across more than 60 seats, the transition to the service provider (MSP) by automating the entire network infrastructure through continuous integration and continuous deployment (CI/CD). The team also has standardized delivery processes and reduced operational complexity, which makes it easier to make easier changes. In addition, they significantly shorten the problem solving and the resolution for removal related to the API and the automation frame from a few days to approximately 10 minutes.
CX Customer Hero of the Year: Paris 2024 Olympic Games and Paralympics
The customer hero of the year is our Pinnacle Award for the customer with the strongest overall results as a result of working with Cisco’s customer experience. Olympic and Paralympic Games in Paris 2024, one of the most important events in the world, faced a challenge to ensure the most affected event in the world. Franz Regul, CISO, has worked with Cisco Customer Experience to deploy zero head architecture and complete portfolio of Cisco Cyber Security products to create stable and durable around games. With Cisco XDR as the only glass and supporting Cisco Talos for intelligence with threats and responses to incidents, Franz Regul and its crew successfully ensured this event without cyber security incidents.
Explore multiple Heroes of customers Cisco Cisco
If you want to know more about our customers and their stories, visit our customers index – a catalog of stories emphasizing how Cisco Services customers transform and innovate to lead on their organizations and worldwide.
Check out some of our latest stories here:
- United Airlines – take over an experience of passengers to new heights with AS Agent Agent
- WORKDAY – Increasing consistency, security and faster deployment with automation
- NYC Health + Hospitals – Determining new standards in a large system of providing the United States.
If you want to share your customer’s story, join us at cxcustomerstories@cisco.com. We would like to hear you even if you have a story that still tells. We can help you create it!
*All photos provided by Akram Hammam.
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